After read Scrum Master 的外功 – 如何引導團隊活動 by Yves Lin, one book came to my mind. (The Secrets of Facilitation_ Th – Wilkinson, Michael.) Like Yves said, it’s not common to use “facilitate" in Taiwan.
I read this book when I took the communication course in NEU. The instructor help us to write down our own facilitation guide and actually facilitate a meeting with colleagues. The expectation is always different from practical. However, its really good to remind us how to facilitate people to generate quality outcome effectively.
Duration of Meeting: 30 minutes
Opening (5 mins)
- Inform: review the purpose for the meeting and the product to be created
- Excite: clear vision of the overall result to be achieved and the benefits to them
- Empower: discuss the important role they play in the process.
- Involve: involve early by identifying their personal objectives, the issues that must be covered, the challenges that must be overcome.
- Check point : Everyone agree on the goal and outcome of the meeting.
- Parking Lot : Write down that those ideas not exactly match the agenda and discuss later
- Timekeeper: Someone will be timekeeper to keep the schedule on track
Agenda (5 mins)
Ground rules (2 mins)
- Parking Lot
The process of meeting (18 minutes)
- Questioning (5 mins)
- Type B question: example:
Question Type A: “The first thing we want to talk about are inputs. What are the inputs to the scheduling process?”
Question Type B: “If you were about to develop the school schedule, what information would you need to have close by?”
- Uses their language (“school schedule,” “information”)
- More personal, addresses them directly (“you”)
- Action-oriented (“about to”)
- Open-ended (“what information”)
- Brainstorming (8 mins)
- Prioritizing (3 mins)
- Check point All participants agree on the name of initiative
- Review (3 mins)
- Closing (1 mins)
Wilkinson, M, (2012). The secrets of facilitation: The SMART Guide to Getting
Results with Groups. San Francisco, CA: Jossey – Bass.